General Disclaimer
PRODUCT DISCLAIMER: We sell both unused and used products. Products should be considered USED, unless otherwise stated, and do not include any guarantees of condition. The customer is responsible for verifying its suitability for usage PREVIOUS TO PURCHASE. We ARE NOT RESPONSIBLE for proper use of product. Areas of wear are likely in our inventory as product may have previously been used. Item photos are a general representation and do NOT reflect exact appearance of all product inventory. NO RETURNS OR REFUNDS, please CONTACT US if product received was not as described or damaged during shipment.
SHIPPING DISCLAIMER: Standard handling time is 1-3 business days, with 5-10 business day transit times based on carrier. Palletized Items can be delivered to a residential address and lowered from the truck with a liftgate but NO FURTHER. Very heavy items may require a Forklift and Loading dock at the delivery location, we reserve the right to refuse any orders we cannot safely deliver. We DO NOT SHIP TO PO BOXES. Contiguous US only, please CONTACT US for International and other shipping options.
Shipping Policy
Custom Shipping Quotes
We offer personalized shipping quotes for all orders to ensure customers get the best rates, given the variability in shipping costs for repurposed goods. To receive a shipping quote, select “Requires Shipping Quote” at checkout and proceed with your order. A team member will then contact you to gather the necessary details and provide an accurate quote. You will not be charged until the shipping quote is confirmed. Once the quote is agreed upon and payment is made, we will process and ship your order promptly. (If you would like a shipping quote before placing an order, feel free to reach out to us during business hours or send a detailed message via our online chat portal.)
Shipping Quote Process:
- Select “Requires Shipping Quote” as your shipping method during checkout.
- Continue your checkout process.
- Someone from our team will reach out to you directly to gather the information required to provide an accurate shipping quote.
- Once agreed, you will receive a payment link to complete purchase.
- Once paid, your order is now complete and we will begin processing your order and ship it to you as efficiently as possible!
Local Pick-Up
We have multiple location across the United States. Customers can elect to pick up their items locally from one of our branches. Local Pick-ups are considered “Will-Calls” and allow customers to save on shipping cost and visually see items before they take them home. Items can only be picked up from the location they are currently housed. We currently do not offer material transfers to different branch locations.
Local Pick-Up Process:
- Select “Pick-Up at Retail Location” as your shipping method during checkout.
- Continue your checkout process.
- Your will-call order should be available for pick-up the following business day after your order was placed. (**Note: You must pick the item up from the location in which it is currently housed.)
- Visit the branch the next business day during business hours to pick-up your item!
- Go home and get to repurposing!
Customer Setup Shipping
Customers have the option to arrange their own shipping from our yard to their location by selecting “Pick-Up at Retail Location” during checkout. Since each branch has different loading capabilities, customers must coordinate directly with the branch where their material is housed. It’s important to discuss the type of truck required and the branch’s shipping hours for loading. Please note, due to limited warehouse space, materials can only be held for a short period, so immediate arrangements for shipping are necessary. Items can only be picked up from the location they are currently housed. We currently do not offer material transfers to different branch locations.
Customer Setup Shipping Process:
- Select “Pick-Up at Retail Location” as your shipping option during checkout.
- Continue your checkout process.
- Immediately contact us to inform us that you will be arranging your own shipping.
- Coordinate with the branch that houses your material to ensure the following:
**IMPORTANT**- What type of truck is needed to safely load and transport your material.
- Branch shipping hours when your material will be available for loading.
- We will work with your driver or shipping company to have your material shipped via the method you arrange.
- **IMPORTANT NOTE: Our warehouse and yard space is limited. We can only hold your material for a limited amount of time. Please contact us immediately to make arrangements to have your material shipped to you.**
General Shipping Policy
For orders shipped via…
Small PKG (UPS or FedEx): Please allow 1-3 days for processing. Once shipped, you will receive a separate email with tracking. Please allow one business day for tracking to show as the email is sent as soon as the label is created. Tracking will not show until the package is picked up by the carrier. If you don’t receive your full order please double check tracking before reaching out, as products may come from different warehouses. Transit time is 3-5 business days once picked up.
LTL Pallet / Freight Shipment: Please allow 1-4 days for processing. Fragile items such as glass will require extra handling time. Once shipped, you will receive a separate email with tracking. This should give you an estimated arrival date. Transit time varies significantly. If you requested an appointment or delivery notification, the chosen shipping company will reach out to you to schedule. *Liftgate and Residential delivery are extra charges.* If you did not discuss these with your sales rep, please reach out to orders@repurposedMATERIALSinc.com, otherwise they will be billed to you directly.
Partial and Full Truckload Shipment: Please allow 3-5 days for processing and 3-5 additional days to schedule a truck. Our Logistics department will reach out prior to booking to confirm all details. Drivers are always asked to call at least one hour before delivery. Tracking is not available for these shipments. *Unloading shipments of this type are required by the receiver. No driver assistance or forklift service is available.* Drivers are not affiliated or employed by RPM, they are hired via third party.
Order Status: To check the status of your order or if there is a problem with an order received, please contact orders@repurposedMATERIALSinc.com or call 877-282-8733 Option#4
Refund Policy
All of our products we sell are used and are sold “as is” with no warranties or guarantees, unless otherwise stated.
All sales are final – no refunds, returns or store credit.
You, the customer, are solely responsible for determining the fitness of re-use and repurpose of each product purchased.
If product received was not as described, please CONTACT US.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) Check, or Cash On Pick Up.
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Some orders and inquiries maybe used for marketing purposes. Please give notice in writing if you do not wish your order or inquiry information to be disclosed for those purposes.
Terms of Use
Digital Millennium Copyright Act — repurposedMATERIALS is committed to respecting and protecting the legal rights of copyright owners. As such, repurposedMATERIALS adheres to the following notice and take down policy, in full compliance with Section 512(c)(3) of the DMCA (17 U.S.C. § 512 et seq.). If you believe any of the Content infringes upon your intellectual property rights, please submit a notification alleging such infringement (hereafter a “DMCA Takedown Notice”). To be valid, a DMCA Takedown Notice must (i) be provided to repurposedMATERIALS designated agent, (“Copyright Agent”), as set forth below, and (ii) include the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works;
- Identification of the material claimed to be infringing or to be the subject of infringing activity and that is to be removed or access disabled and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that, under penalty of perjury, the information in the notification is accurate and you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
repurposedMATERIALS Copyright Agent to receive DMCA Takedown Notices is: email: repurpose@repurposedmaterialsinc.com. For clarity, only DMCA Takedown Notices should go to the Copyright Agent; any other feedback, comments, online purchases or other communications should be directed to the applicable customer service links posted on the Platform. You acknowledge that in order for repurposedMATERIALS to be authorized to takedown any Content, your DMCA Takedown Notice must comply with all of the requirements of this Section.